Interplay between quality disclosure and cross-channel free riding
نویسندگان
چکیده
منابع مشابه
The challenge for multichannel services: Cross-channel free-riding behavior
In multichannel environments, consumers can move easily among different channels. They engage in cross-channel free-riding when they use one retailer’s channel to obtain information or evaluate products and then switch to another retailer’s channel to complete the purchase. Cross-channel free-riding erodes profits and is one of the most important issues that firms face in the multichannel era. ...
متن کاملQuality Disclosure Formats in a Distribution Channel
F normally disclose quality information to consumers using two alternative formats: either directly to consumers or indirectly through downstream retailers. This study investigates optimal disclosure strategies/ formats in a channel setting with bilateral monopolies. It shows that retail disclosure leads to more equilibrium information revelation. This is because the manufacturer can, through w...
متن کاملFree Riding
We use a unique dataset that combines the responses from an original survey of households, information about the structural characteristics of their homes, utility-provided longitudinal electricity usage records, plus utility program participation information, to study the uptake of energy efficiency incentives and their effect on residential electricity consumption. Attention is restricted to ...
متن کاملFree Riding in a Multi-Channel Supply Chain
Free riding in a multichannel supply chain occurs when one retail channel engages in the customer service activities necessary to sell a product, while another channel benefits from those activities by making the final sale. Although free riding is, in general, considered to have a negative impact on supply chain performance, certain recent industry practices suggest an opposite view: a manufac...
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ژورنال
عنوان ژورنال: Electronic Commerce Research and Applications
سال: 2021
ISSN: 1567-4223
DOI: 10.1016/j.elerap.2020.101024